General Security
and Privacy Policy

Collection and processing of personal data

The Privacy Policy of Arnaud – Logis, Soluções Logísticas Integradas, S.A, hereinafter referred to as Arnaud, is established in accordance with the data protection rules resulting from the General Data Protection Regulation (GDPR), which are applicable from May 25, 2018; and transposed into the national legal order through Law n.º 58/2019, of 8 August.

This policy concerns privacy practices in the course of Arnaud’s activity, including online sites and other services managed by this body within the scope of its powers and competences. Personal data made available during interaction with the various services will be treated with the security and confidentiality guarantees required by the legal framework for the protection of personal data.

Arnaud’s General Security and Privacy Policy applies exclusively to the electronic communication channels, websites and services under its responsibility, so whenever you access the online sites of other entities or organizations, you should be aware of the respective privacy policies, even if such access takes place following the use of the links made available on the Arnaud website.

Access and use of the services and website under the responsibility of Arnaud are freely accessible to the user, presuming that he has read, understood and accepted the respective conditions.

Accessing and browsing the Arnaud website does not necessarily imply the provision of personal data.

Any attempts to change the information, or any other action that may cause damage and jeopardize the integrity of the system, are strictly prohibited in accordance with the legislation in force. The user undertakes to scrupulously comply with the applicable legislation, namely in terms of computer crime and intellectual property rights, being exclusively responsible for the violation of these regulations.

Responsible for the treatment

Arnaud, as controller, ensures that the collection and processing of personal data carried out in the course of its activity respects the following principles:

  • Lawful, loyal and transparent use of the data collected;
  • Exclusive destination of the personal data collected for the explicitly defined treatment purpose(s), and will not be further processed in a way that is incompatible with those purposes;
  • Exclusive collection of personal data considered indispensable for the agreed purpose(s);
  • Permanent updating and deletion of personal data, after the legal deadlines that require their maintenance have elapsed;
  • Adoption of appropriate technical and organizational measures to guarantee the integrity and confidentiality of personal data;
  • Processing of sensitive data in accordance with the provisions of the GDPR and national legislation;
  • Timely response and communication to requests and complaints about the exercise of the rights of the holders or violations of personal data.
  • The data provided will not be transferred to third parties, except in cases where there is a legal obligation. However, in order to perform certain functions necessary for the provision of the service, the data may be processed by third parties who act as data processors and are contractually obliged to comply with their legal obligations of confidentiality.
Exercise of rights

Data holders are guaranteed the right to access, update, rectify, limit, oppose their treatment or delete their personal data. You can exercise this right by means of a written request addressed to Arnaud, at the address Estrada Militar, Bairro do Grilo – Fetais 2680-183 Camarate.

You have the right to file a complaint with the competent supervisory authority, the National Data Protection Commission (CNPD), if you consider that the treatment carried out violates your rights and/or the applicable personal data protection laws.

Legal notices

This Privacy Policy may be amended from time to time, by publishing it on the Arnaud website, without the prior and express consent of the data subject.

These terms and conditions are governed and interpreted in accordance with Portuguese law. The Lisbon area court is competent, to the exclusion of any other, to settle any conflicts that result from the interpretation and application of this General Security and Privacy Policy.

Terms and conditions

When accessing this website, the user must be aware of the following provisions applicable to each of the documents, information, data and requirements found therein and which are the property of Arnaud – Logis, Soluções Logísticas Integradas, S.A,, hereinafter referred to as Arnaud .

Terms of Use of the Site

When accessing this website, the user must be aware of the following provisions applicable to each of the documents, information, data and requirements found therein and which are the property of Arnaud – Logis, Soluções Logísticas Integradas, S.A,, hereinafter referred to as Arnaud .

  1. Through this website, Arnaud intends to inform you about its brand, activity and services provided in the field of logistics and freight forwarders.
  2. All information contained on this site is exclusively intended for private use, its use for commercial purposes being prohibited.
  3. Arnaud is not responsible for any loss or material or personal damage that may arise, directly or indirectly, from the use of the information provided, the user being the sole and exclusive responsible for all decisions taken based on this information.
  4. Through the website, the user can access other websites related to logistics and freight forwarders.
  5. The intellectual property rights over all the contents of this website, except those provided by duly identified external entities, belong to Arnaud, including the information, tools, graphic design of the pages on the Internet, with all their components, and any figures, graphics or text.
  6. Arnaud assumes no responsibility for damages resulting from any situations of impossibility, delay, suspension or interruption of access to due to technical failures or other reasons. Arnaud does not guarantee that access to the website will not be interrupted or disturbed as a result of technical problems.
  7. Total or partial reproduction of any information or content on is not permitted, nor is it rented or sold without prior authorization from Arnaud or duly identified external entities providing information.
  8. Arnaud reserves the right to complete, modify or delete the information contained on the website pages.
  9. Arnaud cannot guarantee the complete immunity of its website to attacks by hackers and viruses or other intrusive software.
  10. Some pages on this site use cookies and javascript. Learn more in our General Security and Privacy Policy. Inhibiting the use of these components may constitute an obstacle to navigation and the use of the website’s functionalities.
  11. Accessing or using implies acceptance by the user of the aforementioned conditions.